Delete your Lumiward account

You delete it yourself, immediately

Lumiward accounts are deleted by the account holder, from inside the Lumiward app or from the web vault, without a waiting period and without contacting us. You need your master password, and in the web vault also your secret key. Deletion is permanent and cannot be undone.

In the Lumiward app

1. Unlock the app.
2. Open Settings › Account › Delete account.
3. Confirm your master password and read what the deletion does to your household.
4. Download your account data first if you want a copy.
5. Type your email address to confirm. The account is deleted at once and the app removes its local data.

In the web vault

1. Open the web vault’s delete-account page and unlock with your account ID, master password and secret key.
2. Enter your master password and secret key again, read the consequences, and download your account data first if you want a copy.
3. Type your email address to confirm. The account is deleted at once and your web session ends.

If you administer a household, or you are its only member, deleting your account closes the household for every member. Other adults and teens keep their own accounts and vaults and are offered a new household; child accounts in the household are closed.

What is deleted and what is kept

Deleted at once: your account identity (email address and authentication verifiers), the encrypted vault key material our servers hold for you, your household membership, device and session records, recovery-contact designations and sync routing. Encrypted vault copies in cloud storage you connected yourself stay under your control: the app can remove reachable copies if you choose that option, and otherwise you delete the Lumiward sync folder from that storage yourself.

Kept, with no email address or name attached except where stated: invoice references and payment records keyed to your former household for seven years; parental-consent records for child accounts for seven years; a keyed, one-way trace of your email address for seven years so a deleted account cannot start a second free trial; your billing contact at our payment provider until the paid period ends; opaque serialization anchors holding only random identifiers; and, if you leave a household that continues, the signed history of the changes you made in it while that household continues. The privacy policy describes each of these in full.

If you cannot unlock your account

Deleting from the app or the web vault requires your master password. If you can no longer unlock, email support@lumiward.com from the address you signed up with. We will verify that the request comes from the account holder and then delete the account, with the same retention described above.