Refund & cancellation policy

Cancellation

You can cancel anytime. When you cancel, your subscription stays active until the end of the current billing period and does not renew after that. There are no cancellation fees. When a Household trial is cancelled, no charge is ever made — the trial requires no card.

Refunds

If something has gone wrong with your purchase, email support@lumiward.com and tell us what happened. Refund requests are reviewed case-by-case, and we aim to be fair: billing mistakes, duplicate charges, and charges for a service you could not use are the kinds of cases we expect to refund.

Nothing in this policy limits any refund, cancellation, or withdrawal rights you have under the consumer-protection laws that apply where you live. Those statutory rights are preserved in full.

Disputes

If you believe you were charged in error, please contact us first at support@lumiward.com — most billing issues can be resolved quickly by email. If we cannot resolve the issue together, payment disputes are handled through the payment provider that processed your purchase.