Support

Contact us

Lumiward support is provided by email. Write to support@lumiward.com and we will get back to you.

To help us help you faster, include what you were trying to do, what happened instead, and the device or platform you were using. Never include your master password, secret key, or the contents of your vault — we will never ask for them, and because your vault is end-to-end encrypted we could not use them to help you anyway.

Billing questions

For questions about subscriptions, cancellation, or refunds, see the refund & cancellation policy or email us at the address above.

Deleting your account

You delete your account yourself from the app or the web vault; the account deletion page has the steps and says what is kept afterwards. If you can no longer unlock your account, email the address above from the email you signed up with and we will verify the request and delete it for you.

Security reports

If you believe you have found a security vulnerability, email support@lumiward.com with the details. Good-faith security research is welcome, and reports are triaged with priority.